Your order will be dispatched the next business day for all orders placed after 10am. Orders placed prior to 10am will be dispatched same business day. Please note we only dispatch orders Monday to Friday. We charge one shipping rate of $15 per order regardless of the number of items in your order or your location in Australia, although some exceptions do apply.
Once your order is dispatched your will receive an email with tracking information which can be viewed on the carrier website at any time. Please note that due to tracking links contained in these emails if you have not received it after 3 days please check your Spam folder.
Unless otherwise agreed by us in writing, we will deliver your online order to the address indicated on your order confirmation. If no-one is available to take delivery of your order, the carrier, Australia Post (eParcel service) will leave a card.
You can then collect your order from your local Post Office. If we elect to deliver by a courier service and no one is available to take delivery, the driver will leave a card requesting you to contact them to arrange a suitable time and date for delivery.
Shipment of your online order will normally take place within 2 working days receipt of your order. Delivery of your order will take 2-7 working days from the date of shipment, depending on the delivery location in Australia. Orders are shipped Monday to Fridayevery week of the year.
DLumiere Esthetique will use all reasonable efforts to deliver your order within this period; however, due to circumstances beyond our control we do not guarantee that we will deliver within this time frame. If your order has not arrived within 7 working days of receipt by email of our Tax invoice, please contact us at: email@example.com