Our Refund & Return Policy
How do I return an item?
We want you to be 100% happy with the products you buy from us. Due to the nature of our products we can exchange or refund any products only if they have been received in a faulty condition.
We do ask:
That you return the products within 30 days of purchase.
- All transactions are in Australian dollars.
- This website supports Secure Socket Layers of 128bit or greater
- Refunds will be processed to the payment method you chose at checkout for the purchase amount of the product only, not including shipping costs.
- We recommend that you return items using a service with a tracking number as you are responsible for the item being received back into our warehouse.
- Packages that are returned due to unpaid duties and customs charges will incur an additional shipping fee.