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Frequently Asked Questions

Product

Which products should be used for anti ageing?

For Anti-Aging we recommend our Age Defence Vitamin A cream, AHA 20% Anti-Aging Serum, Day Defence Moisturiser and our Vitamin C Antioxidant Serum. These all help to stimulate collagen and elastin production and the sunscreen helps to prevent UV damage.

Which D’lumiere products are recommended for acne prone skin?

We recommend the Deep Purifying Cleanser to remove impurities and clean the skin, and the AHA 20% Oily Skin solution to increase cell renewal, exfoliate the skin and improve Acne flare ups.

I have bad pigmentation what products should I be using?

We recommend the Lightening Essence Solution to breakdown the discolouration in the skin and the AHA 20% Anti-Aging serum to help cell turn over. Both work together to help lighten pigmentation. We also recommend the Day Defence Moisturiser to help protect the skin for UV damage and more pigmentation during the day.

Is the complete D’lumiere system suitable for men and women?

Yes. All products can be used for both Men and Women.

Can I use all my D’lumiere products safely during pregnancy?

As the products are very active and strong, our creator of the skincare, Dr Daniel Lanzer, recommends that only the cleanser to be used during pregnancy as a precaution. Vitamin A is the only product with proven possible risks when used during pregnancy.

Who designed D’lumiere Esthetique skincare?

World reknown Dermatologist and Cosmetic Surgeon Dr Daniel Lanzer. He has over 27 years in experience in working with the skin.

Are all products made in Australia?

Yes they are made in Sydney. It was important to Dr Lanzer to keep the manufacturing company Australian.

How strong are the active ingredients in D’lumiere?

The ingredients are very strong and are medical grade. We have the highest percentage of Vitamin C and AHA that is allowed to be in homecare products.

Does D’lumiere use parabens in their products?

No, we are proud that all our products are free of nasties.

Are any products tested on animals?

No

Shipping

What Shipping Methods Are Available?

We offer standard shipping at a rate of $15 or express postage for only $20.  Express postage will ensure next day delivery in metro areas.

Do You Ship Internationally?

Yes! International shipping is $25 per order.

How Long Will It Take To Get My Package?

We aim to have your order delivered within 2-5 days. Express post orders will be received the next day to metro areas. Orders placed on Saturday will be processed on Monday.

Payment

What Payment Methods Are Accepted?

We accept: Paypal, Amex, Visa and soon to offer zipMoney.

Is Buying On-Line Safe?
Yes. Our site is fully secure. We use, one of Australia’s largest and safest banks, ANZ, to process credit card orders.
This will give you extra peace of mind.
You can also use Paypal for added security if you prefer.
We do not store any credit card numbers or your personal information.
Our website supports Secure Socket Layers of 128bit or greater

Orders & Returns

How do I place an Order?

You can simply click on the shop now link and add products to your cart.

Do I need an account to place an order?

No. You can purchase our products without making an account.

How Do I Track My Order?
On shipment of your order, you will be emailed a unique tracking number.
You can use this number to track your order via Australia Post.
How Can I Return a Product?
Due to the nature of our products, we can only accept returns to faulty goods as long as they are unopened and in the original packaging.
We accept returns within 30 days of purchase.
We cannot accept returns if you have an adverse reaction to the product. Dr Lanzer always recommends trying a small test patch on yourself to build up a tolerance overtime.
If you would like to return a product, please email: returns@dlumiere.com.au or call our customer service on 1300 070 144. Please state your order number and confirm if you wish to refund or exchange your order.
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